Kohls Credit Card: I'm Having Trouble!

We've received a lot of feedback from Prism customers about having trouble adding their Kohl's Credit Card in the app. We've listed some possible solutions that may help below.

Make Sure You're Using the Correct Website
In order for Prism to access your Kohl's Credit Card billing information, we do so via their credit card login located here: https://credit.kohls.com/eCustService/

Note that this is not the Kohls.com shopping login, but the dedicated credit card login.

If you have been providing your login credentials for the Kohls.com shopping login, you will most likely receive a notification in Prism that your credentials are incorrect. You will need to supply the login credentials for the dedicated credit card billing login.

Your Kohl's Credit Card Username is Not Your Email
The Kohl's Credit Card website makes note that your username is not your email address. If you've been providing an email address in Prism and not a username, this may be why Prism is notifying you that your login credentials are incorrect.

Your Kohl's Username is Case-Sensitive
While many sites allow you to enter your username in any case, we've noticed that the Kohl's Credit Card site only accepts case-sensitive credentials. This means that if you used capital or lower case letters when you first created your username, you'll need to enter it exactly the same way in Prism. If you're having trouble, you may want to try capitalizing the first letter of your username.

If You're Still Having Trouble...
If you're still having trouble syncing your Kohl's Credit Card in Prism, you may wish to try resetting your Password here. Once you have done so, simply re-supply your updated login credentials in Prism, and your biller should sync.

As always, if you're still having trouble, please don't hesitate to contact us in the Prism app. We'll always be there to lend a hand!

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